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HASSLE-FREE RETURN & EXCHANGE

if you are not happy with your purchase, simply send it back to us in the original conditions within 7 working days of receiving it. Before sending any item back, please apply a RN (Return Number) and get return address. Any parcel without a RN will NOT be accepted and will be returned back directly to the sender.



IMPORTANT NOTES!



1. EXCHANGE OR REFUND
If you are not happy with your purchase, simply contact us for a Return Number its fast and easy!
If you wish to exchange your item with other color, size or even a tailor made one, just contact us for an Exchange Number.


Need the replacement urgently? we suggest exchanging it for an in-stock item. Another way of getting your replacement quickly is placing a new order and send the unwanted one back for refund.
 
We are happy to offer refund or exchange under below conditions:

1. Item is in its original conditions: has not been worn, smells of cologne, perfume, smoke or any other odor, no stains, holes, make up marks or other blemishes; tags must be on;

2. Return or Exchange Number is required (apply within 3 working before sending);

3. Item must not be Made to Measure, made to order, non-standard colored or Hygiene; 

4. Return within 7 working days of receiving it. 

Please read when you return your item

1. We suggest sending the parcel back to us by recorded delivery, as we take no responsibility for the parcel until we receive it;

2. We do not refund postage, shipping cost for return or exchange is on customer's expense.

Sales items can be exchanged for same product if there are different sizes available however can’t be refunded. For stock clearance items, sales are final, no refund or exchange. 


2. FAULTY PRODUCT
If you think you received a faulty item, please inform us within 3 working days, together with your order details and fault description. 

3. CANCELLATION
For Made to Measure orders, once the order is placed, we don't accept neither return nor exchange after 24 working hours as they are already in the progress of manufacturing.
For Made to Order items, once order is placed, you can cancel or exchange to other in stock items within 7 days. After 7 days we are unable to cancel your order.


PS: As the dresses are handmade, 2-3cm difference than measures given is permitted. We leave about 2-5 cm margin in case you want to alter the dress.

Pay attestation that the color can look different on the screen of your monitor. We can’t guaranty the color is exactly as you like. (But the look of the dress won't be completely different, just might be brighter or darker in person than it was on your screen.)


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